Hospitality Skills (Special Purpose Award, Level 6)
Please note that this programme will open for applications in early October 2019. Additional information on this programme will be added to this webpage and on the Springboard portal in the coming months.
This Special Purpose Award aims to equip learners currently employed in the hospitality sector with the advanced skills and education necessary for upskilling and career advancement in hospitality. These skilled graduates will meet Irish and international demand for high calibre professional practitioners, while at the same time, this education will contribute to life-long learning and personal development and growth. This approach mirrors research carried out by the Tourism Action Plan (2016) which identified the need for higher-level craft training including wider business and management training. This highlights the critical importance of ensuring that there is an adequate and sustainable supply of skilled staff in the tourism sector, including key roles such as food service, customer care, revenue management and accommodation services. In this context, this programme will contribute to extending Ireland’s professional hospitality workforce with the capabilities to enable them to compete internationally at all levels within the hospitality sector. Furthermore, this programme will assist in implementing the recommendations identified in the Expert Group on Future Skills Needs Report for the hospitality sector, by providing potential students with the opportunities for skills development and career promotion within the hospitality sector through flexible delivery.
Given the rapid pace of societal change, it is the individuals who are committed to continuous professional development and a philosophy of lifelong learning that are best able to adapt and thrive. This is especially true in the dynamic hospitality sector, which demands innovation and best practice. Without additional education or training to expand ways of thinking and technological skills, employees risk reaching a professional ceiling. However, pursuing a programme delivered in a traditional manner can prove prohibitively difficult due to the demands on employees working in this industry; consequently, this programme is designed to ensure flexibility and accessibility for hospitality employees while contributing to the training and education of the Irish hospitality workforce. The module combination in this special purpose award is designed to extend students’ sales and customer service skills and business acumen while developing a working knowledge of hotel costing and financial systems. In addition, the relevance and importance of safety, security and legislation is underlined so students have the skills and competencies for application in everyday practice. Finally, the personal development module strives to extend students’ self awareness, awareness of others, guest interaction, customer care services, communication skills while also exploring future career opportunities and pathways.
Hospitality Skills and Customer Service: Learners gain an understanding of core Hospitality and customer service skills Health and Safety and Legislation: Learners gain an understanding of core H&S issue and legal issue in the hospitality sector Hospitality Costing and Finance: Learners gain an understanding of financial controls and methods in the sector Personnel Development: Learners gain an understanding of core areas of personnel development.
QQI Level 5 award, Leaving Certificate or equivalent qualification, and/or relevant life and work experience. Mature students (23 years of age on 1st January preceding application) can apply.
Programme Delivery Mode
This programme is delivered with a mixture of online and classroom delivery. Some of the content will be delivered online with the remaining involving either lectures/practicals/tutorials delivered at the LIT Moylish Campus.
Certificate in Hospitality Skills (Special Purpose Award, Level 6, 20 Credits)
How to Apply
Applicants must apply for these programmes on the Springboard Website, using the following link. The application process will be open in early October 2019.